A customer screamed at your cashier for 20 minutes last Tuesday. She didn't log the incident. She didn't tell her shift manager. Eleven days later you read her resignation letter and that's how you find out.
これが、ほぼ全ての店舗で毎週起きていることです。10月1日以降、 これを放置することが法的に許されなくなります。
お客様がレジ#2で大声を上げ始めます。「お前ふざけるな！バカ早く辞めろよ！」 What happens next is the difference between losing the staff member and keeping her.
We are not selling to everyone. We are signing one design-partner chain in each of three verticals, running a 90-day no-cost POC at one location, and locking in the operating playbook before October.
Lawson · FamilyMart · Seven-Eleven owners' associations
60+ incidents/month per high-volume store, almost none logged
Toyoko Inn · APA · Route Inn
Front-desk staff are alone, night-shift especially. Single bad guest can end a career.
KDDI Evolva / Altius Link · Bell System24 · Transcosmos
Voice channel is mature. Now their enterprise clients want this extended into physical sites.
Procurement-friendly base. Per-staff scales with actual cost-to-serve.
| Example operator | 店舗数 × スタッフ | Per-loc / mo | ARR |
|---|---|---|---|
| Toyoko Inn (front-desk only) | 350 × 4 | ¥26,000 | ¥109M |
| Lawson franchise association | 50 × 25 | ¥57,500 | ¥34.5M |
| Single business hotel (POC) | 1 × 4 | ¥26,000 | ¥312k |
Staff opt in per-shift, per-staff. Never forced.
Raw audio retention 30 days max. Classifier outputs retained per regulatory need only.
Anonymous staff feedback routes to HQ HR, not the site manager. Non-trackable to individual staff.
A kasuhara logging system without these becomes a manager-side surveillance tool. The product fails works-council review and adoption craters within 6 months. We've seen it. We don't sign deals that require us to violate the above.
Properly designed, no. Opt-in only. On-device classification. 30-day audio retention. Anonymous feedback bypasses managers. Staff usually realise within a week that this is for them, not on them. We do not sign chains that want to bypass these rules.
Customer is never named, never identified. Capture targets the staff-customer interaction zone, not the customer. Voice transcript stores spoken words, not identities. No face capture. No card data extracted. No customer-ID linkage.
Our compliance report is pre-formatted to the MHLW Feb 2026 guidelines schema. It includes capture rate, category breakdown, escalation log, preventive-measure audit trail, and staff-anonymized incident trends. If MHLW audits the chain, this is the document that demonstrates active preventive measures.
One location, BYOD-only, 14-21 days from contract to first incident logged. Hardware (badge mic, counter mic) is a Phase 1 option, added after the BYOD pilot proves value.
JP is our wedge. UK Worker Protection Act 2024, EU psychosocial-risk directive, AU psychosocial codes are converging on the same duty-of-care shape. Same product, localized taxonomy. We're scoped for UK + EU + AU expansion within 12 months of the JP launch.
Existing JP HR-tech (SmartHR / freee HR / Cybozu) does not have a kasuhara product and would not for 12-18 months. Call-center vendors (Five9, NICE, Talkdesk) do not understand the JP taxonomy. Internal builds at chain HQ take 12-18 months and are not ready by October. We are scoped specifically to operationalize the MHLW 2026-02 guidelines, end to end, at a price franchise associations can clear.
We walk you through the live workflow on your screen. You tell us what a Tuesday at one of your locations looks like today. We show you what it looks like with Tatemori. No deck. No sales script. 15 minutes.
ご自身の店舗の一日を共有してください。Tatemori導入後の動きを画面でお見せします。 営業デッキはありません。15分のみ。
Phase 0 · invitation-only · 90-day no-cost POC · your decision on continuation